Technical Questions about Creating a Memorial
Help with uploading photos
Only half of my photo shows, what happened?
This is most likely to be the result of a photo size issue. Please try the following Ö
Open the photo(s) you are uploading to the memorial in a photo editing tool and reduce the size by 40-50% Don't compress the photo but if you can see the way to reduce the size that's ideal. The photo will then upload much faster to vm. It may be that you are loosing the connection during the upload because of the size. The photo will automatically be compressed to load quickly when visiting a memorial so there is no need to compress on your side.
You can also try to re upload and give it a bit more time during the upload.
If you have any trouble please email us the photo(s) along with the name of the memorial you are working on and we will post for you.
How do I add video files to my memorial?
Please use youtube.com to upload videos and play them within your memorial. This eliminates the issues of file size and video's not playing on all types of computers and Internet browsers.
To upload a video please go to
2. Sign up for a free account if you don't have one
3. Upload your video file
4. Copy the "code" youtube displays once your video is uploaded (it is the embedded code in the box below your video)
5. Paste that code directly into any text box area of your virtual memorial -- on any page (go to your loved one's virtual memorial in edit mode)
6. Click save change and leave edit mode
Why are my photos gone?
If your photos no longer appear on your memorial it is because the 14 day trial for the full featured memorial has expired. Your memorial has been converted to our free memorials which are one page of text along with a guest book. At anytime in the future the memorial can be sponsored at which time the photos and additional pages that were created during the trial time will be posted.
I canít find my petís memorial in the searchÖwhere is it?
Please donít worry, we do not remove memorials (unless there is a content issue or a direct request from the family to remove it) Your memorial will come up exactly has it was originally created. If you type in the name and nothing comes up please try typing in just the last name and click submit or just the first name and click submit and look through that list. (For example if a memorial was made for Robert Peace and you are searching for Bob Peace nothing will come up) It must be an exact name match or you can search my first name initials or last name initials.
How do you delete a page that you created within a memorial?
There is a button near the top which allows you to delete a page. It is present when you are in Edit mode and are on the page.
I am concerned that someone may leave a nasty comment on my petís memorial Ė how is this prevented?
There are two ways to protect against anyone leaving an unwanted message on your memorial.
First we have in place our rigorous vm filtering system. There are hundreds of "bad" words that will cause the comment to be deleted before it was sent to a memorial and trigger phrases that require additional review.
Secondly you also can have control over what is posted within your petís memorial by selecting to have all guest book comments approved by you before they go live. This option is selected within edit mode on your first page just under the place where you select your memorial.
How do I make my petís memorial private?
Once you are in edit mode scroll down to the section that reads make this memorial private (it defaults to a public memorial) select private and type in a password you would like to use to view the memorial and click save changes. Please make this password different than the password you have chosen for editing the memorial. You will need to give out this password to anyone you wish to view the memorial
How long do memorials stay online?
Forever. Critters.com does not remove any memorial unless it is requested by the family or contains inappropriate content. Your memorial stays here for as long as critters.com is online. So far we have been online for 12 years the first and longest operating online memorial company. Perpetual care is also funded.
Thank you for choosing Critters.com to honor your pet
If you have any other questions not addressed here please or need any additional clarification please email us at.
Honor, cherish and share your pet's story.